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The Oaks Guest Services: (805) 495-2032
Have a question? Let our concierge team help. Text us at 805.395.2300
Located on the upper level near The Cheesecake Factory and STACKED. Our customer service representatives will be happy to assist you with any questions you might have. A member of the guest services staff is available to assist you during the following hours:
Monday-Friday: 10 a.m. - 9 p.m.
Saturday: 10 a.m. - 9 p.m.
Sunday: 11 a.m. - 7 p.m
To insure the safety and enjoyment of our visitors, The Oaks will no longer allow Scavenger Hunts. We apologize for any inconvenience.Security can be reached at (805) 497-2611. Officers patrol The Oaks 24/7 and are available to assist you with any inquiry or question. We're here to help.
Enjoy these complimentary services at The Oaks Shopping Center. Please visit our Guest Services desk located on the upper level by The Cheesecake Factory and STACKED. We invite you to tell us how we can make your shopping experience more enjoyable. Call ahead for more information or special requests at (805) 495-2032.
The following items are available free of charge to Oaks Guests:
The following amenities are available for a nominal fee:
Valet parking is available on Friday, Saturday and Sunday.
Valet is located on the North side of the property near Muvico Theatres, in the roundabout drop off area.
Valet Parking Rates:
Flat Rate: $8
Macerich recognizes the importance of environmental and social considerations in conducting our business. We strive to conduct our business in a socially responsible manner that balances consideration of environmental and social issues with creating long term value for our Company and our stockholders. Macerich is committed to improving its natural resource efficiency and demonstrating that the operation and development of its properties can be conducted in an environmentally responsible and sustainable manner. Consideration of these issues is an ongoing part of operations, whether it relates to our offices or centers.
Macerich has already achieved many benefits through our concerted environmental efforts as outlined in our Sustainability Report. Click here to view a copy of our Sustainability Report. In our Sustainability Report we are pleased to share details of Macerich’s company-wide efforts to operate in an environmentally responsible and sustainable manner. Sustainability has become a guiding principle that is integrated throughout our organization and become part of our corporate culture. Macerich’s Sustainability Program began in 2008 and since that time comprehensive efforts have focused on our people, our properties and our processes. In this Sustainability Report you will learn about our efforts in four key focus areas and specific programs for the following:
• Renewable Energy
• Energy Management & Operational Efficiencies
• Sustainable Developments and Redevelopments
• Recycling and Solid Waste Management
• Water Conservation Transportation and Parking
• Solar Program
Our success to date has shown that environmental and financial goals are not mutually exclusive. Recently, we elevated our efforts and are in the process of installing solar panels at 11 properties in Arizona, California, Colorado Connecticut and New York. These solar installations are part of our new partnership with Panasonic Eco Solutions North America that is designed to yield an estimated 10MW of clean energy, enough to power approximately 10,000 homes. Centers participating in this solar initiative are: Panorama Mall, Los Cerritos Center, The Oaks, Lakewood Center, FlatIron Crossing, Fresno Fashion Fair, SanTan Village, Queens Center, Danbury Fair Mall, Inland Center, and Twenty Ninth Street.
Macerich is committed to generating real savings and environmental impacts that enhance our position in our communities and with our stockholders and partners across the industry. Through this commitment, we look forward to increasing the benefits for Macerich and the environment in the years ahead.
350 West Hillcrest Drive
Thousand Oaks, CA 91360
Mon-Sat: 10:00 AM - 9:00 PM
Sun: 11:00 AM - 7:00 PM
Restaurant and Department Store Hours May Vary