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Location & Hours

350 West Hillcrest Drive
Thousand Oaks, CA 91360
(805) 495-2032
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Mon-Fri: 10am-9pm
Sat: 10am-9pm
Sun: 11am-7pm
Holiday Hours

Guest Services

The Oaks Guest Services: (805) 495-2032
Have a question? Let our concierge team help. Text us at 805.395.2300

Located on the upper level near The Cheesecake Factory and STACKED.  Our customer service representatives will be happy to assist you with any questions you might have.  A member of the guest services staff is available to assist you during the following hours:

Monday-Friday: 10 a.m. - 9 p.m.
Saturday: 10 a.m. - 9 p.m.
Sunday: 11 a.m. - 7 p.m.

The following items are available free of charge to guests of The Oaks:
  • Family Restrooms (two locations: Food Court, Upper Level across from Anthropologie)
  • Wheelchairs
  • Electric Scooter 
  • TO Transit Bus Schedules
  • Vista Bus Schedules
  • Job Opportunities
  • 805 Living Magazine, Society Social Calendar & Acorn Newspapers
  • Security escorts
  • Bank of America ATM (located in Center Court)
  • Chase ATM (located in Food Court and near Muvico)
  • Children's Play Area (located near the Food Court)

The following amenities are available for a nominal fee:
  • Over 50 gift card brands including Mall Visa® Gift Cards 
  • Postage Stamps
  • Fax & Copy Services
  • Strollers (single and double)

To insure the safety and enjoyment of our visitors, The Oaks will no longer allow Scavenger Hunts.  We apologize for any inconvenience.


Security can be reached at (805) 497-2611. Officers patrol The Oaks 24/7 and are available to assist you with any inquiry or question. We're here to h