Retail Cosmetics Sales - Fragrances - Full Time

Posted November 24, 2021  |  Macy's

Job Overview:
The Fragrance Sales Associate is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department through achieving personal sales goals. Perform other duties as assigned. 

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.

Essential Functions:

  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
  • Handle all returns courteously and professionally
  • Sell brand fragrances and related merchandise according to customer service techniques and professional selling skills
  • Determine customer needs based on personal features and other customer preference related factors
  • Explain and demonstrate use of fragrances through actual application
  • Responsible for achieving personal sales goals
  • Use clientele program to maintain customer profile and contact information to increase personal sales
  • Be knowledgeable of and perform sales support functions related to POS procedures
  • Attend product training classes and seminars
  • Ensure proper presentation, organization, storing, and replenishment of stock
  • Participate in pre-selling and sales driving events to maximize sales
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
  • Maintain good housekeeping standards
  • Ensure work area is free from hazards and work in a safe manner
  • Adhere to Loss Prevention control and compliance procedures
  • Be in compliance with all hygiene standards

Qualifications and Competencies:

  • No Education or Experience Required
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities 
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:
Position requires prolonged periods of standing/walking around store or department

  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs
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