Retail Cosmetics Counter Manager - Full Time

Posted November 24, 2021  |  Macy's

Job Overview:
The Counter Manager is responsible to drive sales and service the customer.  They are the brand authority who consistently role models a best in class service experience while helping customers and training associates. They provide outstanding customer service with expertise in a specific brand, they have a keen awareness of current trends, and effectively leads a team. 

Essential Functions:

  • Connects the business priorities to the daily activities of all associates.
  • Understand how brand training, events and product strategies drive sales.
  • Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan.
  • Understand product strategies by Quarter/Season and provide clear direction to drive sales.
  • Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results.
  • Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
  • Be a product educator and beauty enthusiast.
  • Has advanced authority and expertise in a specific brand.
  • Introduce customers to beauty products and build a rapport to identify hidden needs.
  • Self-motivated to stay current on brand related product knowledge and beauty trends.

Inspires teamwork to achieve sales goals and elevate the customer experience

  • Build trust and foster teamwork across the entire Beauty department.
  • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
  • Clearly model behavior and articulate activities that support elevating the customer experience.
  • Leverage My Client. Provide outstanding service – whether that be in person, virtually or on the phone.
  • Drive client acquisition through awareness and engagement in our Loyalty program.

Models a curiosity to learn that drives both self and team development.

  • Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning.
  • Remain up to date with all training from designated brand.
  • Attend brand specific schools and virtual trainings as needed.

Promotes strong team engagement and encourages recognition.

  • Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
  • Train Beauty team on specific brand.  Support on boarding internal and external new team members.

Supports operational excellence.

  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Present a clean well-maintained beauty department with associates following Macy’s Corporate hygiene standards.
  • Ensure that all policies and procedures are implemented.

Qualifications and Competencies:

  • High School Diploma or equivalent required
  • 1-2 years direct experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities 
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs   

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