Retail Commission Sales Associate - Furniture/Mattresses - Part Time

Posted November 24, 2021  |  Macy's

Job Overview:
The Furniture Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers.  To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for follow-up/clienteling and performing other duties as necessary

Essential Functions:

  • Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS). 
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
  • Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Handle all returns and delivery issues courteously and professionally.
  • Determine customer needs based on personal features and other customer preference related factors.
  • Demonstrate knowledge of store products and services to build sales and minimize returns.
  • Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore. 
  • Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
  • Use MySa clientele program to maintain customer profile and contact information to increase personal sales.
  • Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.
  • Be knowledgeable of and perform sales support functions related to POS procedures.
  • Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
  • Be aware of current promotional events and sales.
  • Maintain department recovery standards; which includes recovery and signing. 
  • Adhere to Asset Protection and inventory control and compliance procedures.
  • Follows shortage programs and procedures.

Qualifications and Competencies:

  • No Education or Experience Required
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities 
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs

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Contact Information