Seasonal Retail Receiving Support Associate

Posted September 7, 2022  |  Macy's

The Receiving Associate, also known as a Back of House Associate, is responsible for driving a great shopping experience for our in-store and omni channel customer through completing all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise within the store and maintaining the stockroom. Duties include but are not limited to receiving activities, packing and shipping, fulfillment picking, and other duties as assigned.

Essential Functions:

Unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging
Hang or fold merchandise and place on racks to be taken to the selling floor
Complete all processing and receiving activities in accordance with productivity standards timelines
During peak times, complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers
Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition
Process shippable returns and abandoned in store pickup order
During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders
Pick Not Found merchandise to improve fill rate as business needs require
Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority
Participate in stockroom maintenance, organization, and housekeeping
Assist in replenishment of stock onto the sales floor
Assist in inventory process and markdown process
Regular, dependable attendance and punctuality
Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance set

Contact Information

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